Elements and Performance Criteria
- Provide advanced client service
- Appointment is made to provide service to client
- Client records are assessed to establish millinery service history
- High-level interpersonal skills are used to provide high level of service
- Client needs, expectations and desired effect are identified
- Client priorities, preferences, budget and time lines are identified
- Agreement to continue with millinery service is obtained
- Client records are maintained
- Conduct initial millinery consultation
- Client intended use and desired effect are confirmed
- Accompanying outfit and accessories are identified and assessed if possible, to consider in millinery design
- Millinery design is considered according to the needs, expectations and personal features of the client
- Cost estimates are discussed with the client
- Size requirements are recorded
- Client order and design specifications are confirmed
- Use millinery props and knowledge to assist client to select design
- Client is provided with high-level advice regarding the choice of millinery style
- High-level interpersonal skills are used to negotiate and advise on millinery design
- Models, sketches and examples are used to assist the client to decide on millinery styling
- Materials, styles and millinery features are discussed with the client
- Millinery models are used to demonstrate different millinery styles
- Produce one-off hat for client
- Conduct client fitting
- Appointment is made for client fitting
- Opportunity to fit headwear with clothing and accessories, is provided if required
- High-level interpersonal skills are used to assist client to review headwear and decide on modifications
- Trims, additional and alternative features are provided for consideration
- Required modifications to headwear are confirmed
- Client concerns are addressed and resolved when possible
- Finish headwear and present to client
- Headwear is finished according to design specifications and modifications
- Headwear is finished for presentation by brushing, steaming or pressing, as necessary
- Appointment is made for final presentation to the client
- Final inspection is conducted to ensure conformance to client needs and expectations, and workplace quality standards
- High-level interpersonal skills are used to ensure client satisfaction as much possible
- Maintain Records
- Work to quality and safety standards